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Our service..

Welcome to the website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.

If you do not agree to be bound by these terms and conditions you may not use or access this Website. Before you place an order, if you have any questions relating to these terms and conditions please contact us by e-mail


1. Definitions
2. Product Details
3. Price of the Products
4. Enquiries
5. Order Acceptance and Payment
6. Our Right to Cancel
7. Delivery
8. Right of Cancellation
9. Warranties and Refunds
10. Returns Procedure
11. Use of Website, Privacy Policy



1.1. In these terms and conditions ("the Terms") unless the context otherwise requires, the following words and phrases shall have the following meanings:

"Customer Material" means any information provided by the customer to including, but without limitation, your details, delivery details, requirements or any information provided with the order or correspondence to equestrianX.

"Enquiry" means any enquiry made of equestrianX;

"Force Majeure Event" includes any delay or failure to perform our obligations as set out in these Terms where such delay or failure to perform arises from circumstances beyond our reasonable control, including (without limitation) any Act of God, communications failure, death, destruction, fire, flood, strikes, riots, accident, disruption to energy supplies, civil commotion, acts of terrorism or war;

"Order Confirmation" an order confirmation from equestrianX to you confirming receipt of your payment and the acceptance of your order;

"Price" means a price issued by equestrianX to you in response to an Order Confirmation and/or an Enquiry;

"Product" means products available for sale on the Website;

" equestrianX ", "us" or "we" means equestrianX

"Website" means the website for the sale of the Products at;

"Writing" includes email, fax, or other comparable means of communication;

"you", "your" or "customer" means the person, firm or company placing an order for Products with equestrianX.


2.1. The Products displayed on this Website are not shown to actual size nor are their images binding as to detail. Some Products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other Products may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item, and your attention is drawn to the Product details and content where given. 

2.2. All Products are subject to availability. As our surfaces are from a sustainable and recycled sources the blend may vary, however all materials are suitable for equestrian use. In the unlikely event of a change in the specification or quality of the goods ordered we will offer you a substitute item of the same or better quality for the same price, which you shall be entitled to reject by returning the item within 7 days from the date the Product has been delivered to you.

Price of the Products
3.1. Subject to the provisions of clauses 3.4 and 3.5 the Price of the Products will be as stated on our Website at the time you submit your order.

3.2. Prices stated on the Website include VAT for the item(s) but not the cost of delivery and insurance during freight as that cost is dependent upon the value of the item(s) purchased and so is advised in addition to the Prices stated.

3.3. All Products must be paid for in full before being dispatched.

3.4. The price of the products stated on our website may vary due to factors outside equestrianX’s control, or if there is a delay between the time of the order and you receiving your Order Confirmation. In these circumstances you will be entitled to cancel your order if the price increase is not acceptable to you.

3.5. Without prejudice to clauses 3.4 or 6.1.1, if we discover an error in the price of the Products offered we will contact you to resolve the situation.


3.6 Order for complete arena surfaces and toppers. We will supply you posted sample for - Synthetic textile topper xRide or Synthetic Fibre additives. We recommend you visit and view a reference site, as surfaces once laid cannot be returned if not in original condition out of its packaging. Whilst every effort is made by the manufacturer who supplies us, the consistency, content and quality of the blend may differ slightly from samples provided. The materials we supply are of a sustainable nature, using recycled materials, therefore we can not guarantee purity of contents above 99%. No metal parts are used in the materials, all the material have not been used or are secondhand.

Due to the transportation  costs and other  logistics when supplying complete surfaces and toppers. Payment must be received before organising despatch.


4.1. By making an Enquiry you are under no obligation to purchase any Product but you agree to be bound by these Terms and our Privacy Policy.

Order Acceptance and Payment
5.1. Before your order can be accepted, we must receive in cleared funds, or confirmation of authorisation of payment (where a credit card is used) the purchase price specified in full (without any deduction).

5.2. When we receive your order we will send you an acknowledgement of its receipt. Once payment has been received by us in accordance with clause 5.1 we will confirm that your order has been accepted by sending an Order Confirmation to you at the e-mail address you provide. When we send you this Order Confirmation a legally binding contract exists between us.

5.3. You must pay for the Products you order by using any method currently specified on the Website, which may include without limitation;

5.4. In the event that payment for an order is not received; or you are not fully entitled to use your nominated credit, debit or charge card; or such card has insufficient funds to cover the price of the Products then:

5.4.1. equestrianX may contact you allowing you to make payment in full within a specified time period by the same or another means; or

5.4.2. equestrianX may at its sole discretion cancel your order in which case equestrianX shall return any monies received from you within 30 days of receipt of such monies to your nominated account and equestrianX shall be entitled to deduct an administration fee to cover any expenses incurred by equestrianX in doing so;

5.4.3. you agree that in any event that equestrianX shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.

5.6. You agree to indemnify equestrianX in full against all costs and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs.

Our Right to Cancel
6.1. We reserve the right to cancel your order if:

6.1.1. after receiving your order and before we send you your Order Confirmation, we become aware of a pricing error in respect of the Product you have ordered, we reserve the right to withdraw the Product from sale and inform you accordingly; or

6.1.2. a Force Majeure Event occurs.

6.2. If we do cancel your order we will notify you by e-mail and will offer an alternative replacement Product or refund to you any amounts paid to us as soon as possible and in any event within 30 days of your order.

6.3. We shall not be liable to you for any loss, damage, costs expenses or claims that you may incur, for orders cancelled by us before we send your Order Confirmation.

6.4. This clause 6 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

7.1. We reserve the right to charge for and fulfil partial orders where the Order Confirmation consists of multiple items.

7.2. Delivery will be made to the address specified in the Order Confirmation.

7.3. You will become the owner of the Products you have ordered when they have been delivered to you. Once the Products have been delivered to you they will be held at your own risk and we shall not be liable for their loss or destruction.


8.1. EXCEPT FOR the Products that involve BESPOKE SERVICES, you will be entitled to cancel your order by written notice to us by following the procedure in clause 10. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty. Products that involve BESPOKE SERVICES or have been used out of their original packaging cannot be cancelled or returned. This policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

Warranties and Refunds
9.1. Subject to the following provisions of this clause 9.1, we warrant that the Products will be of satisfactory quality. The aforementioned warranty is given by equestrianX subject to the following condition save that it is acknowledged that your statutory rights are not affected:

9.1.1. equestrianX shall be under no liability to the customer for any loss, damage, costs, expenses or other claims in respect of: (a) any defect arising from wilful damage, negligence, failure to follow instructions for the use of the Products (whether oral or in writing); (b) misuse or alteration of the Products without our approval; (c) arising from any Customer Material supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong form, or any other fault of the Customer.

9.2. equestrianX’s products should meet or exceed your expectations. However, in the event that you are dissatisfied with your order, the Products delivered to you are incomplete or you have received incorrect Products, we shall have no liability to you unless you notify equestrianX of the problem AS SOON AS IS REASONABLY POSSIBLE of the Products in question. For the purposes of efficiency we advise you to contact our customer services at

9.3. If you notify a problem to us under clause 9.2 or we have committed a breach of the warranty at clause 9.1 our only obligation will be (to be determined at your option and subject always to your statutory rights):

9.3.1. We may offer you an alternate Product free of charge within 60 days of notification provided that that the original Product is returned to us in accordance with clause 10; or

9.3.2. We will arrange with you for the Products to be returned to us in accordance with clause 10, and we shall refund the price paid.

Returns Procedure
10.1. If you exercise the right to cancel under clause 8.1 or a right to return the Product(s) in accordance with clause 9.3, in order to make the returns procedure as efficient as possible we advise you to follow the following procedure:

10.1.1. Please contact our customers services at to obtain a returns authorisation number before sending the Product(s) back;

10.1.2. secure the Product(s) and all of the original packing materials, with a packing slip;

10.1.3. clearly print your name and address on the outside of the packages in the senders details area and return to:

Merragreen, Horton Road,
Ashley Heath, Ringwood,
Hampshire. BH24 2EN
Great Britain

10.1.4. For your protection, we advise you to insure the packages for the full amount of the invoice plus postal or shipping charges. For the avoidance of doubt equestrianX shall not be responsible for items lost or damaged whilst in transit.

11.0 General Data Protection Regulation, Compliance 


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


In accordance with the GDPR, we inform you that we are using cookies on our site. Cookies are implemented in every site we build on the Wix platform. 


If you don’t want us to process your data anymore, please contact us at info@equestrianX.comor send us mail to: EquestrianX, Merragreen, Horton road, Ringwood, Hampshire BH24 2EN


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at

The General Data Protection Regulation, or GDPR for short, is one of the biggest changes to data privacy law in recent years. It is designed to put you in control of how your information is collected and used by organisations.


Your data matters, we want to help you to understand these rights and exercise them as easily as possible.


See the link to Guide to the General Data Protection Regulation (GDPR)

E-Tag - Emergency Card - We have Partnered with Custom Card Services International LTD (CCSI) to produce the E-Tag Emergency cards. As these cards contain data which is needed to produce the cards, we will share your data with CCSI to produce these cards.


CCSI take looking after the data correctly a priority. When you order an E-Tag Emergency card form us, you accept both our Terms & Conditions and those of CCSI with are reproduced here:


Custom Card - IBS




MY ID and Custom Card - IBS are trading names of Custom Card Services International Ltd who are ultimately owned by Emos Holdings Ltd

Registered Office The Lennox,  Lennox Road, Basingstoke, RG22 4AP. 


We are registered with the Information Commissioner’s Office under registration number: ZA00380


We are the Data Controllerin the collection, use, storing, protection and transfer of personal information for MY ID CARD. 


We are a Data Processor


We receive information to meet our legal, statutory and contractual obligations to enable us to provide our client with personalised ID, Transaction Cards, and Access Control cards


We only ever receive personal data from our clients and do not process the information in any other way than we are obliged to under our contract


Custom Card - IBS takesprivacy very seriously and will never disclose, share or sell data, unless required to do so by law. We only retain your data for as long as is necessary usually three months or as specified in our contract and take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect the received data from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, 


If we receive a request for any personal data or processing rights they will be passed to the relevant Data Controller


We do not share or disclosure any of personal information without a data controllers instruction, unless there is a legal requirement or to enforce our terms and conditions.


Wedo not transfer your data outside of the EEA and will always ask for consent if this becomes a requirement.


If we receive any of the following requests they will be passed to your data controller

1) If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible, unless there is a valid reason for not doing so, at which point you will be notified.


2) Your also have the right to request erasure of your personal data or to restrict processing in accordance with the data protection law, However if this right is exercised then your ID card may no longer be valid


3) If we receive a request for any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure


4)  You have the right to access any personal information that we hold or process about you and to request information about: –

·           What personal data we hold

·           The purposes of the processing

·           The categories of personal data concerned

·           The recipients to whom the personal data has/will be disclosed

·           How long we intend to store your personal data for


Lodging A Complaint


Custom Card Services International Ltd only process your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with your data controller or the supervisory authority who are:


Information Commissioner’s Office
Wycliffe House
Water Lane
0303 123 1113                                                                                                                                                                              16thMay 2018

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