EquestrianX Website Terms & Conditions
1. Who we are and what these terms cover
This website is operated by EQUESTRIANX LTD, registered in England and Wales under company number 11769472. Our registered office is 52 Albion Way, Verwood, Dorset, BH31 7LR, United Kingdom. Contact us at info@equestrianX.com or +44 (0)7808 821960.
These terms cover use of equestrianX.com and goods or services purchased from EQUESTRIANX LTD through the website, including DupliX physical headsets, radios and accessories. They do not govern the DupliX App. Buying hardware does not require agreement to the separate DupliX App Terms & Conditions.
The product description, checkout information and any quotation or service terms expressly agreed with you also form part of your purchase. Mandatory consumer protections take priority over inconsistent wording. Business purchases may have separately agreed written terms.
2. Website use and enquiries
You may use the website to obtain information, contact us and make lawful purchases. Provide accurate contact and order details, protect any account credentials and tell us promptly about unauthorised account use. You must have authority to place an order or act for a business.
An enquiry or request for a quotation does not itself commit you to a purchase. We will explain the scope, price and relevant conditions of a proposed supply before you agree. Website information does not replace a site assessment, installation specification or advice tailored to your circumstances.
3. Products and DupliX hardware
Read each product's description, specifications, compatibility information, included accessories and safety instructions before ordering. Photographs illustrate products; screens may display colours differently. This does not permit goods to depart materially from their agreed description.
Availability is subject to confirmation. We will not substitute a materially different product without your agreement. Any relevant variations in recycled surface materials, sample limitations, installation requirements or maintenance obligations must be explained before purchase.
Use headsets, radios, batteries and charging equipment according to the supplied instructions. Check any stated operating range, compatibility and local requirements. No hardware purchase includes an unstated software entitlement or guarantee of suitability for every environment.
4. Orders, prices and payment
Check the order summary before paying. The final price, currency, applicable taxes and delivery charges must be made clear before you commit. Any optional additional charge requires your agreement. Accepted payment methods are those shown at checkout or in an agreed quotation.
An automated receipt of your order is an acknowledgement. A contract is formed when we confirm acceptance of the order. Payment authorisation alone does not confirm availability. If we cannot accept an order, we will explain and return any payment taken for it promptly.
If a price or description contains a material error, we will contact you to agree a correction or cancellation rather than impose an increased price. Payment and any deposit or staged-payment arrangements must be agreed before supply. We will not change the price of an accepted order without a lawful basis and your agreement where required.
5. Delivery and shipping
Available destinations, delivery charges and expected times are provided before purchase. For bulky goods or surfaces, access, unloading and delivery arrangements must be agreed in advance. Tell us about restrictions that may affect safe delivery.
Unless another period is agreed, consumer goods must be delivered within 30 days. We will contact you about delays and explain your cancellation or refund options where applicable. Delay does not remove statutory remedies.
For consumer orders, the goods remain at our risk until you or your nominated recipient takes physical possession, subject to the legal exception where you independently arrange a carrier we did not offer. Please report missing, damaged or incorrect deliveries promptly; this request does not shorten your legal rights.
6. Consumer cancellation, returns and refunds
For most online goods orders, consumers may tell us they wish to cancel within 14 days after receiving the goods, without giving a reason, and then return them within a further 14 days. Contact info@equestrianX.com with your order details and a clear cancellation statement. The optional form below may be used.
We reimburse eligible cancellations, including standard outbound delivery, within 14 days after receiving the returned goods or evidence of return, whichever is earlier. We use the original payment method unless you agree otherwise, without a refund fee. Extra costs of an upgraded delivery option need not be refunded.
You may inspect goods as you would in a shop. A lawful deduction may reflect diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Opening ordinary packaging alone does not remove cancellation rights.
You pay direct change-of-mind return costs only where this was disclosed before purchase; otherwise we bear them. For goods not normally returnable by post, return costs must be disclosed before the contract. Contact us for the correct return address and arrangements. A returns reference assists administration but is not a condition of a statutory cancellation right.
Legal exceptions can apply, including genuinely personalised or made-to-specification goods. Any applicable exception must be explained before purchase. A product is not automatically exempt merely because it is ordered specially, bulky or unpacked. These exceptions do not remove rights for faulty or misdescribed goods.
7. Faulty goods and warranties
Goods supplied to consumers must be of satisfactory quality, fit for an agreed purpose and match their description. Applicable remedies include rejection and refund, repair or replacement, and a price reduction or final rejection where the legal conditions are met. The usual short-term right to reject faulty goods is 30 days, subject to statutory rules.
Contact us with order details and a description of the problem. We will arrange an appropriate remedy and bear reasonable return costs where required for faulty goods. A manufacturer or additional product warranty supplements your statutory rights; it does not replace them. Any warranty's duration, provider, conditions and claim process will be supplied where offered. No unspecified warranty period is promised by these terms.
8. Website services and bookings
The supplier, service scope, price, timetable and cancellation conditions must be identified before booking. Where EQUESTRIANX LTD provides a service, we must perform it with reasonable care and skill. If another business supplies the service, its identity and applicable terms must be made clear.
Where a statutory cancellation period applies to a service, it generally runs for 14 days from the contract. Starting within that period requires the appropriate express request; any proportionate charge or loss of cancellation rights must satisfy legal conditions. Some date-specific leisure services have an exception. The relevant position must be explained before booking, and a cancellation policy cannot override mandatory rights.
9. Intellectual property and acceptable use
Website text, branding, photographs and other materials belong to EQUESTRIANX LTD or their respective owners. You may view the site and retain purchase information for your own use. Other copying or commercial use requires permission unless the law permits it.
Do not use the website for fraud, harassment, unlawful content, unauthorised access, malicious software or interference with its operation. Only submit material you have authority to provide. We may restrict misuse proportionately, without removing accrued purchase or consumer rights.
10. Responsibility, complaints and governing law
We are responsible for loss caused by our breach where the law makes us responsible. We do not exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded. Nothing in these terms removes consumer rights. Website interruptions or events outside our reasonable control do not automatically remove your right to a remedy.
Please send complaints to info@equestrianX.com with the relevant order or enquiry reference. We will investigate and explain the proposed resolution. Separate business terms may address commercial risks where lawful and expressly agreed.
These terms are governed by the law of England and Wales. Consumers retain mandatory protections and rights to bring proceedings available under applicable law. Changes to website terms apply prospectively and do not retrospectively alter an existing purchase without lawful agreement.
11. Optional cancellation form
To: EQUESTRIANX LTD, 52 Albion Way, Verwood, Dorset, BH31 7LR, United Kingdom; info@equestrianX.com.
I/We give notice that I/We cancel my/our contract for the following goods or service:
Order reference:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):
Delete alternatives that do not apply. You may instead send any clear statement of cancellation.