DupliX Terms & Conditions — Public Release Candidate
Who provides DupliX
DupliX, including Capture by DupliX, is provided by EQUESTRIANX LTD, registered in England and Wales under company number 11769472.
Registered office: 52 Albion Way, Verwood, Dorset, BH31 7LR, United Kingdom.
Contact: info@equestrianX.com.
“We”, “us” and “our” refer to EQUESTRIANX LTD. These Terms govern your use of the DupliX platform and its digital products.
The DupliX service
DupliX is a software platform supporting coaching records, recordings, AI-assisted Insights, Journal features, horse records, bookings and payment facilitation.
Coaches provide coaching services. DupliX does not provide those services and does not certify or guarantee a Coach’s qualifications, insurance or professional status.
DupliX is a free download with useful Free functionality. Optional monthly Coach Pro and Rider Pro subscriptions unlock the premium features described before purchase. Paid Insights are separate digital products.
Availability is intended worldwide where App Store distribution is permitted, subject to applicable legal and provider restrictions. Features and payment facilities may differ by location.
​Eligibility and accounts
DupliX supports consumer and professional users, with Coach and Rider roles.
Accounts for children under 13 are not included in V1. You must not create an account for someone under 13 or misstate age information to bypass eligibility rules.
Users aged 13–17 must have parent or guardian consent and satisfy applicable requirements for their use and purchases.
You must provide accurate information, protect your credentials and have authority to act for any person or organisation you represent.
Professional or organisation use does not grant access to another person’s private records. Applicable consumer rights depend on the circumstances, not simply the account role selected.
Coach responsibilities
Coach mode can be activated without prior professional verification by DupliX. Activation is not an endorsement or accreditation.
Coaches are responsible for their coaching activities, appropriate insurance, qualifications, safeguarding obligations and compliance with applicable professional requirements.
Coaches must assess the suitability and safety of their activities, provide accurate professional information and explain lesson prices and cancellation policies.
DupliX provides tools, not professional validation. Payment-provider identity checks are separate from verification of coaching competence.
Rider responsibilities
Riders must provide accurate information relevant to their use, respect other people’s privacy and follow agreed booking arrangements.
Questions about coaching suitability, safety, qualifications, insurance and lesson arrangements should be raised with the Coach.
DupliX records and AI outputs do not replace appropriate professional judgement. You must have appropriate authority or another lawful basis to provide information about another person.
Recording
Before recording, the Coach must accept the recording terms, inform participants and obtain any consent required for recording and its intended processing.
Microphone permission or a Coach’s account agreement is not evidence that every participant has agreed.
Particular care is required where a minor or vulnerable person is involved. Recording must not proceed without the necessary information, permissions or other lawful conditions.
Lesson source audio is subject to the 30-day retention policy and lawful preservation exceptions described in the Privacy Notice. Journal recordings have a separate local-storage lifecycle.
AI functionality
DupliX uses third-party AI providers for functionality including transcription and draft Insight creation.
User content is not used for AI model training. These Terms do not grant a training licence or an undefined AI-improvement permission.
AI output can contain errors, omissions or misleading interpretations. Coaches must review and, where necessary, correct Insights before sharing them.
DupliX and its AI outputs are not medical, veterinary, legal, emergency or safeguarding decision services. An Insight does not certify the safety or quality of a lesson.
These limitations do not remove our responsibility to provide DupliX to the standard required by applicable law.
Insights and sharing
Riders receive only the approved Insight or output the Coach deliberately shares.
Attending or paying for a lesson, purchasing an Insight, receiving a gift or obtaining horse-record access does not automatically provide access to original audio, raw transcripts or unapproved output.
A Coach exporting original audio must confirm the action and is responsible for the recipient and lawful further handling. Deletion within DupliX cannot recall external copies.
Product-access restrictions do not remove applicable statutory rights concerning personal information.
Horse records and organisation permissions
The horse owner creates the initial record. Other people request access.
You must respect the permissions granted and must not misrepresent ownership or authority. Shared horse-record access does not automatically include private lesson sources or Journal content.
Organisation access requires explicit permission and is limited to authorised resources.
Changing permissions or deleting an account does not necessarily remove another person’s independently held records. Applicable rights and lawful retention requirements continue to apply.
Content and intellectual property
You retain your rights in content you contribute. Coaches retain their rights in pre-existing coaching methods and professional materials.
You permit us and our providers to process your content as necessary to deliver requested services, carry out authorised sharing and meet applicable legal obligations. This permission does not authorise AI model training or unrelated advertising use.
EQUESTRIANX LTD retains its rights in DupliX software, branding, workflows and proprietary technology.
Creating a record does not transfer another contributor’s rights to you.
Monthly subscriptions
Coach Pro and Rider Pro are optional monthly subscriptions. The purchase screen identifies the features, price, currency and billing period before purchase.
Coach and Rider subscriptions are distinct. A subscription does not automatically include paid Insight credits.
Apple purchases are charged through your Apple Account and renew automatically unless cancelled through Apple’s subscription controls. Follow the cancellation deadline shown in the purchase information.
Cancellation ordinarily stops future renewal while access continues for the remaining paid period, subject to refunds, revocation and applicable rights.
Deleting the app, signing out or deleting your DupliX account does not automatically cancel an Apple subscription.
Subscription expiry does not itself delete existing records. Premium creation or other premium actions may become unavailable. Saved local Journal voice entries remain available for playback and deletion while their files remain on the device.
Price and material subscription changes must be communicated and handled in accordance with applicable law and purchase-platform requirements.
Paid Insights
Paid Insights are represented by credits. The quantity and price are shown before purchase.
Riders may purchase Insights. Coaches may purchase credits for allocation or gifting through supported DupliX functions.
A credit may be reserved against an eligible booking or session. Reservation is not consumption and does not itself start processing or guarantee Coach approval.
One credit is consumed on the first successful Coach-approved publication to the Rider. Failed processing, retries, revisions and repeated delivery of the same publication do not incur an additional credit charge.
Purchasing an Insight does not compel a Coach to publish an unreviewed or unsuitable output.
Gifting and sponsorship
Gifting or sponsoring provides an Insight entitlement, not access to private recordings or unrelated records.
The normal Coach review and deliberate-publication requirements remain. The supported allocation process identifies the relevant recipient and funding.
A gift or sponsorship does not transfer the underlying purchaser’s payment rights to the recipient unless applicable law or the relevant arrangement provides otherwise.
Non-expiry, failed delivery and refunds
Purchased, gifted and sponsored Insights do not expire unless legally required.
Non-expiry does not prevent consumption, refunds or invalidation following reversal of the underlying purchase. It does not require indefinite retention of lesson recordings.
If publication fails, the credit must not be treated as consumed. Contact info@equestrianX.com if your balance appears incorrect. We will investigate the relevant purchase, allocation and publication records and provide correction or an applicable remedy.
Refund requests for Apple purchases use Apple’s refund process. A verified refund may invalidate associated unused credits, including gifted or reserved credits. Refunds do not automatically delete already published lesson history.
Applicable statutory remedies remain available.
Unused Insights and account closure
Account deletion and purchase reconciliation are separate matters. Contact us about unused Insight entitlements before closing an account where possible.
Account closure does not, by itself, determine whether unused entitlements must be refunded or otherwise honoured. We must assess outstanding purchases, gifts and sponsorship against their records and applicable rights.
Resolving a purchase dispute is not a condition of exercising an applicable data-deletion right. The non-expiry commitment does not create an automatic cash-redemption right.
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Lesson payments
The Coach or Coach’s business is the supplier and merchant of record for coaching services. EQUESTRIANX LTD does not sell the underlying lesson.
DupliX facilitates booking and payment-related functionality. Synapto is the intended V1 lesson-payment provider. The provider and applicable transaction terms are identified when the payment facility is offered.
Coaches remain responsible for lesson pricing, service delivery, applicable taxes and required business records.
At initial launch, DupliX does not add a booking or platform fee to the Rider’s lesson checkout or deduct a transaction commission from Coach settlement. Applicable provider charges are governed by the relevant payment arrangement.
DupliX subscriptions and paid Insights are separate digital purchases.
A booking or payment should not be treated as confirmed until the applicable confirmation has been provided.
Lesson cancellation policies
Coaches set cancellation and no-show policies. DupliX may supply default templates, but the Coach remains responsible for the selected policy and coaching service.
The applicable policy and financial consequences must be presented before the Rider commits to the booking. A later policy or template change must not silently replace the agreed policy for an existing booking.
Raise lesson cancellation, rescheduling and service-refund requests with the Coach through the available process. DupliX may facilitate the request and payment reconciliation.
A Coach’s policy cannot remove applicable statutory rights. Contact EQUESTRIANX LTD about DupliX’s own digital products or platform service.
Digital-product cancellation rights
Cancellation and remedy rights depend on the product and applicable law.
Starting the app, accepting these Terms or purchasing a credit is not a blanket waiver of statutory rights. Where immediate supply requires a separate request, consent or acknowledgement affecting cancellation rights, this must be obtained through the relevant purchase process.
For purchases billed by Apple, use Apple’s refund request process (https://support.apple.com/en-gb/118223). Contact us about service failures or incorrect entitlement records.
Deleting records and accounts
You may use available controls to delete records or request account deletion.
Deletion is different from signing out, removing the app, cancelling a subscription or requesting a refund.
Some records may need to be retained by law. Other participants may retain independent records. Retained information is handled under the Privacy Notice.
Local Journal audio cannot be restored after its files are deleted or the app is removed. Export information you are entitled to retain before an irreversible deletion action.
Manage Apple subscriptions separately and contact us about outstanding paid Insight entitlements.
Acceptable use
You must not use DupliX to:
• Act unlawfully or threaten, harass or exploit another person.
• Make unauthorised recordings or disclosures.
• Upload content without appropriate rights or authority.
• Misrepresent identity, ownership or professional status.
• Access another person’s private information without permission.
• Bypass security, payment or entitlement controls.
• Distribute malicious content or interfere with the service.
Report suspected misuse or security problems to info@equestrianX.com.
Suspension and termination
We may restrict access where reasonably necessary to address a material breach, fraud, a security or safeguarding risk, or a legal requirement.
Action should be proportionate. Where appropriate and lawful, we will explain the reason and provide an opportunity to respond or correct the issue. Urgent action may be taken without advance notice where delay would create a material risk.
Suspension does not automatically remove refund, purchase or data-protection rights. Outstanding subscriptions, credits and records must be handled under the relevant terms and applicable law.
Changes and service availability
We may maintain and update DupliX for technical, security or legal reasons.
Material changes affecting purchased features must be communicated and handled consistently with applicable contractual and consumer rights.
Service interruption does not automatically remove a right to a remedy. Permanent discontinuation must address paid subscription periods, unused Insight entitlements and applicable rights concerning records.
Responsibility and liability
We are responsible for providing DupliX with reasonable care and skill and meeting applicable obligations concerning our services and digital products.
The Coach is responsible for coaching services. This allocation does not exclude responsibility arising from our own acts, omissions or legal duties.
We do not exclude liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or liability that cannot lawfully be excluded.
Descriptions of AI limitations and service availability do not remove applicable consumer remedies.
Complaints and governing law
Contact info@equestrianX.com about DupliX or these Terms.
Raise coaching-service complaints with the Coach. You may also report platform misuse to us.
These Terms are intended to be governed by the law of England and Wales. This choice does not deprive consumers of mandatory protections or rights to bring proceedings available under applicable law.
Changes to these Terms
We will identify the version and effective date of published Terms and communicate material changes appropriately.
We will request renewed acceptance where required. Changes must not retrospectively remove accrued rights.